Frequently Asked Questions
Everything you need to know about shopping with Montu UK.
What are your standard shipping times within the UK?
We offer standard delivery within 3-5 business days. Next-day delivery is also available for orders placed before 2 PM GMT, Monday through Thursday.
How do I return an item for an exchange or refund?
You can return any unworn items in their original packaging within 28 days of purchase. Simply use our online returns portal to generate a prepaid shipping label.
How can I find the right size for me?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are your materials sustainably sourced?
At Montu UK, we are committed to ethical fashion. We use organic cotton and recycled polyester in over 70% of our collections to reduce our environmental footprint.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Klarna.
Can I track my order once it has been shipped?
Yes, once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.